Store Service & Customer Experience Leader

Hy-Vee, Inc.; Sycamore (IL); On-site; USD 22,000 - 29,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service for every customer. You will lead by example, manage schedules, handle issues, and oversee merchandising and compliance.

The ideal candidate thrives in a fast-paced retail environment, develops people, and delivers measurable results. This role reports to store leadership and involves active team coordination in a dynamic store setting.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules and assign duties.
• Supervise activities across all store areas in the Department Manager’s absence.
• Ensure customer service throughout the store and address issues promptly and professionally.
• Train staff on store policies and procedures and provide ongoing education.
• Evaluate employee performance and recommend promotions or transfers.
• Adhere to safety procedures and assist with accidents and first reports as needed.

Skills

Problem solving

Math skills

Communication

Team leadership

Education

High school diploma

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service for every customer. You will lead by example, manage schedules, handle issues, and oversee merchandising and compliance.

The ideal candidate thrives in a fast-paced retail environment, develops people, and delivers measurable results. This role reports to store leadership and involves active team coordination in a dynamic store setting.