Store Service Manager: Customer Experience Lead

Hyvee.io; Wisconsin; On-site; USD 28,000 - 41,000; Full time

Job summary

Hy-Vee is seeking a Service Manager who will supervise store-wide activities, coach staff, and ensure exceptional customer service. You will lead by example, manage schedules, and handle customer issues with professionalism in a fast-paced retail environment.

Ideal candidates have a high school diploma or equivalent and at least two years of related experience. This hourly role emphasizes teamwork, compliance, and safety across all departments.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service to store customers.
• Lead by example and maintain positive employee relations across the store.
• Plan and adjust work schedules and assign duties to ensure tasks are completed on time.
• Supervise store activities in the Department Manager's absence and assist where needed.
• Address customer issues promptly and professionally; ensure safe, compliant operations.
• Train employees on store policies and department procedures; update as needed.
• Evaluate performance and support personnel actions such as promotions or transfers.
• Enforce safety procedures to maintain a safe work environment; complete incident reports as needed.
• Handle cash registers and report discrepancies; manage basic transactions.

Skills

Customer service

Team leadership

Store operations

Conflict resolution

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee is seeking a Service Manager who will supervise store-wide activities, coach staff, and ensure exceptional customer service. You will lead by example, manage schedules, and handle customer issues with professionalism in a fast-paced retail environment.

Ideal candidates have a high school diploma or equivalent and at least two years of related experience. This hourly role emphasizes teamwork, compliance, and safety across all departments.