Retail Service Manager - Lead Team & Customer Experience

Hy-Vee; Springfield (AL); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep store operations running smoothly by supervising employees across all departments and ensuring top-tier customer service. You will lead by example, manage schedules, address customer issues, and oversee merchandising and compliance while supporting a dynamic, fast-paced retail environment.

Ideal candidates have prior retail leadership experience, a passion for helping customers, and a proven ability to develop people and deliver results.

Qualifications

• Strong problem solving and numerical skills.
• Clear, friendly communication with customers and team.
• Ability to guide and develop a team in a fast-paced retail environment.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and addressing needs.
• Lead by example to foster teamwork, accountability, and positive employee relations.
• Plan and adjust work schedules, assign duties, and ensure tasks are completed on time.
• Supervise daily store activities and cover roles across departments as needed.
• Handle customer issues promptly and professionally to maintain satisfaction.
• Train staff on store policies, procedures, and safety guidelines.

Skills

Problem solving

Arithmetic

Customer communication

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to keep store operations running smoothly by supervising employees across all departments and ensuring top-tier customer service. You will lead by example, manage schedules, address customer issues, and oversee merchandising and compliance while supporting a dynamic, fast-paced retail environment.

Ideal candidates have prior retail leadership experience, a passion for helping customers, and a proven ability to develop people and deliver results.