Store Service Manager - Customer Experience Leader

Hy-Vee; Dyersville (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to oversee daily store operations, supervise staff, and ensure top-notch customer service. You’ll lead by example, manage schedules, resolve issues, and train teams across departments in a fast-paced retail setting.

The role emphasizes teamwork, accountability, and cost-conscious merchandising while maintaining store standards and safety protocols. Strong communication and leadership skills are essential.

Qualifications

• High school diploma or equivalent experience.
• Two or more years of related work experience.

Responsibilities

• Provide prompt, friendly customer service.
• Lead by example and maintain positive employee relations.
• Plan, prepare, and adjust work schedules.
• Supervise and coordinate activities across store areas.
• Ensure proper customer service and address issues.
• Train workers on store policies and procedures.
• Evaluate employee performance and manage promotions or transfers.
• Enforce safety procedures for a safe environment.
• Handle cash registers and transactions.
• Recommend cost reduction and merchandising planning.
• Maintain confidentiality of pricing and sales data.
• Adhere to Hy-Vee policies.
• Report to work as scheduled.

Skills

Customer service

Team leadership

Scheduling

Conflict resolution

Education

High school diploma or equivalent experience

Job description

Hy-Vee is seeking a Service Manager to oversee daily store operations, supervise staff, and ensure top-notch customer service. You’ll lead by example, manage schedules, resolve issues, and train teams across departments in a fast-paced retail setting.

The role emphasizes teamwork, accountability, and cost-conscious merchandising while maintaining store standards and safety protocols. Strong communication and leadership skills are essential.