Customer Experience Store Manager

Hy-Vee; Ashwaubenon (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to oversee store operations and lead a diverse team across departments. You’ll supervise schedules, resolve customer issues, and ensure compliance with policies while delivering a high level of service.

This role demands a proactive leader who thrives in a fast‑paced retail setting. Ideal candidates will have 2+ years in a similar role, a high school diploma or equivalent, and proven skills in team development, conflict resolution, and creating a positive work

Qualifications

• High school diploma or equivalent required.
• 2+ years of similar or related work experience preferred.
• Strong customer service and leadership skills required.
• Ability to supervise and coordinate activities across departments.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and promote teamwork, accountability, and positive employee relations.
• Plan and adjust work schedules; assign duties; ensure timely completion of tasks.
• Supervise store activities across departments and assist where needed.
• Address customer issues promptly and professionally; maintain service quality.

Skills

Customer service leadership

Team development

Conflict resolution

Store operations

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to oversee store operations and lead a diverse team across departments. You’ll supervise schedules, resolve customer issues, and ensure compliance with policies while delivering a high level of service.

This role demands a proactive leader who thrives in a fast‑paced retail setting. Ideal candidates will have 2+ years in a similar role, a high school diploma or equivalent, and proven skills in team development, conflict resolution, and creating a positive work