Retail Service Manager: Lead Team & Customer Experience

Hy-Vee; Lincoln (AL); On-site; USD 22,000 - 33,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to supervise store staff and coordinate activities across departments. You will lead by example, manage schedules, handle customer issues, and ensure compliance with policies while maintaining a friendly, efficient shopping environment.

The role requires retail leadership experience in a fast-paced setting, with a focus on developing people and delivering results. This is an on-site, hourly position supporting store operations.

Qualifications

• Customer service skills with a focus on making the shopping experience positive.
• Ability to lead a team and maintain constructive employee relations.
• Plan, prepare, and adjust work schedules; manage tasks to meet deadlines.
• Strong communication and conflict-resolution abilities in a retail environment.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and addressing needs.
• Lead by example to promote teamwork and accountability.
• Schedule staff, assign duties, and monitor task completion.
• Oversee store activities in the Department Manager's absence and assist where needed.
• Handle customer issues professionally and strive for prompt resolutions.
• Train staff on store policies and procedures; provide ongoing education on updates.
• Evaluate employee performance and support promotions or transfers as appropriate.
• Enforce safety procedures and document incidents as needed.
• Order merchandise, verify deliveries, and report discrepancies.
• Coordinate displays and ensure product quality and availability.

Skills

Customer service

Team leadership

Scheduling & time management

Communication & conflict resolution

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee is seeking a Service Manager to supervise store staff and coordinate activities across departments. You will lead by example, manage schedules, handle customer issues, and ensure compliance with policies while maintaining a friendly, efficient shopping environment.

The role requires retail leadership experience in a fast-paced setting, with a focus on developing people and delivering results. This is an on-site, hourly position supporting store operations.