Store Service Leader

Hy-Vee, Inc.; Pleasant Valley Township (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to oversee store operations in the General department. You will supervise staff, coordinate schedules, and ensure prompt, friendly service across all departments.

You will lead by example, manage merchandising and compliance, handle customer issues, train employees on policies, and develop a culture of teamwork and accountability in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service.
• Lead by example and maintain positive employee relations.
• Plan, prepare, and adjust work schedules; assign duties; ensure timely completion.
• Supervise and coordinate store activities or perform work across all areas as needed.
• Ensure proper customer service and address issues promptly.
• Train workers on store policies and procedures; provide ongoing education.
• Evaluate employee performance; recommend promotions/transfers/dismissals.
• Enforce safety procedures; handle accident forms as needed.
• Order merchandise; verify deliveries; report discrepancies.
• Determine locations of displays; ensure product quality and quantities meet demand.
• Manage managerial data: sales, inventory, and ad/display projections.
• Review personnel records for completeness; understand payroll basics.
• Handle cash registers and related transactions.
• Recommend cost reduction programs and shelf allocations.
• Handle confidential information with discretion.
• Adhere to Hy-Vee policies and store guidelines.
• Report to work on schedule.

Skills

Practical problem solving

Arithmetic calculations

Interviewing & guiding

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to oversee store operations in the General department. You will supervise staff, coordinate schedules, and ensure prompt, friendly service across all departments.

You will lead by example, manage merchandising and compliance, handle customer issues, train employees on policies, and develop a culture of teamwork and accountability in a fast-paced retail environment.