Store Service Leader – Night & Weekend Shifts

hyvee; Minnesota; On-site; USD 25,000 - 36,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to oversee store operations, supervise staff across departments, and ensure exceptional customer service. You will manage schedules, resolve issues, and maintain safety and compliance in a fast-paced retail environment.

The role emphasizes leadership, accountability, and hands-on involvement in daily store activities, with a focus on developing people and delivering results. Evening and weekend shifts are required.

Qualifications

• High school diploma or equivalent is required.
• Two+ years of similar or related work experience preferred.
• Retail leadership experience is a plus.
• Ability to supervise across multiple departments and shift tasks.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and making them feel welcome.
• Lead by example to maintain positive employee relations and a teamwork-oriented store culture.
• Plan and adjust work schedules, assign tasks, and follow up to ensure quality and timeliness.
• Supervise department activities in the absence of the Department Manager or perform work at all levels as needed.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and procedures and provide ongoing education on updates.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to oversee store operations, supervise staff across departments, and ensure exceptional customer service. You will manage schedules, resolve issues, and maintain safety and compliance in a fast-paced retail environment.

The role emphasizes leadership, accountability, and hands-on involvement in daily store activities, with a focus on developing people and delivering results. Evening and weekend shifts are required.