Retail Service & Operations Manager

Hy-Vee; Olathe (KS); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees and coordinating activities across departments. You will deliver prompt, friendly service, manage schedules, and resolve customer issues while upholding merchandising and safety standards.

The role requires leading by example, training staff, and handling payroll-related tasks. Expect a fast-paced environment with opportunities to develop people and drive results in a customer-focused store culture.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Experience leading a team in a fast-paced retail environment is a plus.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example to maintain positive employee relations and a team atmosphere.
• Plan and adjust work schedules; assign duties and follow up for timely completion.
• Supervise store activities and ensure proper customer service across all departments.
• Train workers on store policies, procedures, and job duties; update as needed.
• Handle cash registers and transactions; assist with reporting and payroll basics.

Skills

Customer service

Leadership

Scheduling

Employee training

Safety procedures

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Payroll system

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees and coordinating activities across departments. You will deliver prompt, friendly service, manage schedules, and resolve customer issues while upholding merchandising and safety standards.

The role requires leading by example, training staff, and handling payroll-related tasks. Expect a fast-paced environment with opportunities to develop people and drive results in a customer-focused store culture.