Night & Weekend Store Service Manager

Hy-Vee; Milan (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to supervise store operations, coordinate departments, and drive excellent customer service. You will lead scheduling, handle customer issues, and ensure merchandising compliance in a fast-paced retail environment.

Applicants should have a high school diploma or equivalent and 2+ years in related roles. Night and weekend shifts are required, with an hourly wage in the stated range.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every visit a great one.
• Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store.
• Plan, prepare, and adjust work schedules, assign employees to duties, and ensure tasks are completed on time.
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager’s absence.
• Ensure proper customer service throughout the store and address issues promptly and professionally.
• Train workers in store policies and procedures and provide ongoing education on updated policies.

Skills

Problem solving

Arithmetic

Communication

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to supervise store operations, coordinate departments, and drive excellent customer service. You will lead scheduling, handle customer issues, and ensure merchandising compliance in a fast-paced retail environment.

Applicants should have a high school diploma or equivalent and 2+ years in related roles. Night and weekend shifts are required, with an hourly wage in the stated range.