Grocery Service Lead (Night & Weekend Shifts)

Hy-Vee; Chillicothe (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Hy-Vee operates a Second Service Manager role focused on delivering prompt and friendly customer service while supervising grocery department operations. You will foster a positive, team-oriented atmosphere, train staff on policies and procedures, and ensure cleanliness and safety across the store.

The position emphasizes guest care and efficient service in a fast-paced retail environment. Reporting to district and store leadership, you will help maintain pricing accuracy, assist in backroom

Qualifications

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals.

Responsibilities

• Maintains a positive attitude and teamwork to create a friendly store atmosphere.
• Provides prompt, courteous, and efficient customer service to customers.
• Supervises sales floor operations and store equipment for smooth customer flow.
• Trains employees in store policies and department procedures.
• Ensures cleanliness, sanitation, and appearance of the store and equipment.

Skills

Customer service

Problem solving

Arithmetic

Education

High school or equivalent

Tools

Cash registers

Calculator

Fork lift

Job description

Hy-Vee operates a Second Service Manager role focused on delivering prompt and friendly customer service while supervising grocery department operations. You will foster a positive, team-oriented atmosphere, train staff on policies and procedures, and ensure cleanliness and safety across the store.

The position emphasizes guest care and efficient service in a fast-paced retail environment. Reporting to district and store leadership, you will help maintain pricing accuracy, assist in backroom