Retail Service Manager — Nights & Weekends

Hy-Vee; Spirit Lake (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising staff across departments and delivering prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you, thriving in a fast-paced retail environment.

Experience in retail leadership and developing people is valued, with responsibilities including training, performance reviews, and safety compliance.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and learning their names.
• Lead by example and maintain positive employee relations across the store.
• Plan and adjust work schedules, assign duties, and monitor task completion.
• Supervise store activities or perform work at all job levels when needed.
• Address customer issues promptly and professionally.
• Train staff on store policies and procedures with ongoing education.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures to maintain a safe work environment.
• Manage orders, deliveries, and report discrepancies.
• Coordinate ad displays and ensure product quality and availability.
• Review sales, inventory reports, and payroll basics.
• Handle cash registers and related financial transactions.

Skills

Practical problem solving

Arithmetic accuracy

Interview skills

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising staff across departments and delivering prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you, thriving in a fast-paced retail environment.

Experience in retail leadership and developing people is valued, with responsibilities including training, performance reviews, and safety compliance.