Retail Service Manager - Nights & Weekends

Hy-Vee; Orange City (IA); On-site; USD 52,000 - 76,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, and oversee merchandising, safety, and compliance in a fast-paced retail environment.

You will train staff, evaluate performance, and handle customer issues while maintaining a constructive store culture and adherence to Hy-Vee policies.

Qualifications

• Customer service fundamentals and problem solving.
• Ability to lead a team and develop staff.
• Experience planning schedules and assigning tasks.
• Knowledge of store safety procedures and compliance.

Responsibilities

• Provide prompt, friendly customer service and greet customers.
• Lead by example to maintain positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign duties and follow up.
• Supervise and coordinate activities across store areas; step in as needed.
• Address customer issues promptly and professionally.
• Train staff on store policies and procedures.

Skills

Customer service

Team leadership

Scheduling

Safety procedures

Education

High school diploma or equivalent

Two+ years related work experience

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, and oversee merchandising, safety, and compliance in a fast-paced retail environment.

You will train staff, evaluate performance, and handle customer issues while maintaining a constructive store culture and adherence to Hy-Vee policies.