Retail Service Manager - Night & Weekend Shifts

Hy-Vee; Fairmont (MN); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee in Fairmont, MN seeks a Service Manager to supervise store activities, lead a team, and ensure outstanding customer service. The role requires strong leadership, scheduling, and adherence to store policies in a fast-paced retail environment.

The Service Manager will oversee multiple departments, manage schedules, train staff, and handle customer issues while focusing on safety and compliance. Night and weekend shifts may be required.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Retail management or supervisory experience a plus.

Responsibilities

• Greet customers with a smile and provide prompt service.
• Lead by example to maintain teamwork and accountability throughout the store.
• Plan and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed on time.
• Supervise activities of employees across store areas in the Department Manager's absence.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train workers on store policies and procedures and provide ongoing education.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures to maintain a safe work environment and document incidents as needed.
• Handle cash registers and related transactions and process payments accurately.
• Review sales, inventory reports, and display projections to support merchandising decisions.

Skills

Customer service

Team leadership

Scheduling

Cash handling

Education

High school diploma or equivalent

Job description

Hy-Vee in Fairmont, MN seeks a Service Manager to supervise store activities, lead a team, and ensure outstanding customer service. The role requires strong leadership, scheduling, and adherence to store policies in a fast-paced retail environment.

The Service Manager will oversee multiple departments, manage schedules, train staff, and handle customer issues while focusing on safety and compliance. Night and weekend shifts may be required.