Store Service Leader: Elevate Customer Experience & Team Growth

Socket.dev; Ripon (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, ensuring customers receive prompt, friendly service, and leading by example in scheduling, issue resolution and compliance.

You will train staff, monitor performance, manage merchandising and safety procedures, and oversee daily operations in a fast-paced retail environment, delivering measurable results.

Qualifications

• High school diploma or equivalent required.
• Two+ years of similar or related work experience preferred.
• Strong customer service and leadership skills.
• Ability to supervise across store departments and manage schedules.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example, maintain positive employee relations.
• Plan and adjust work schedules and assign duties.
• Supervise and coordinate activities across store areas.
• Address customer issues promptly and professionally.
• Train staff on store policies and procedures.
• Evaluate employee performance and recommend personnel actions.
• Train and enforce safety procedures to provide a safe work environment.
• Handle cash registers and related transactions.
• Oversee merchandising and ensure product quality and availability.
• Adhere to all Hy-Vee policies and store guidelines.

Skills

Problem solving

Arithmetic

Interviewing

Team leadership

Education

High school diploma or equivalent experience

Two+ years of related work experience

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, ensuring customers receive prompt, friendly service, and leading by example in scheduling, issue resolution and compliance.

You will train staff, monitor performance, manage merchandising and safety procedures, and oversee daily operations in a fast-paced retail environment, delivering measurable results.