Service Manager: Customer-Centric Store Leader

Hy-Vee, Inc.; Maryville (MO); On-site; USD 48,000 - 70,000; Full time

Job summary

Hy-Vee, Inc. is looking for a Service Manager to keep the store running smoothly by supervising employees across all departments and ensuring customers receive prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. If you’re a retail leader who thrives in a fast-paced environment, we’d love to have you on our team.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Ability to stand, walk, and perform order fulfillment and POS transactions.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and building relationships.
• Plan, prepare, and adjust work schedules and assign duties.
• Supervise store activities across departments and ensure tasks are completed on time.
• Train employees on store policies, department procedures, and safety.
• Manage inventory, merchandising, and display quality.

Skills

Customer service

Leadership

Scheduling

Problem solving

Safety procedures

Education

High school diploma or equivalent

Tools

POS system

Payroll basics

Job description

Hy-Vee, Inc. is looking for a Service Manager to keep the store running smoothly by supervising employees across all departments and ensuring customers receive prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. If you’re a retail leader who thrives in a fast-paced environment, we’d love to have you on our team.