Store Service Leader

Hy-Vee, Inc.; Oakdale (MN); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees and coordinating efforts across departments. You will lead by example, manage schedules, handle customer issues, and ensure compliance and merchandising standards.

The role emphasizes developing people, delivering results, and maintaining safety; previous retail leadership and strong customer service are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and leadership skills.

Responsibilities

• Provide prompt, friendly customer service throughout the store.
• Lead by example and maintain positive employee relations.
• Plan and adjust work schedules; assign duties and monitor completion.
• Supervise store activities across departments and ensure merchandising/compliance.
• Handle cash registers and POS transactions.
• Train workers on policies and procedures; provide ongoing education.
• Evaluate employee performance and support promotions/transfers/dismissals.
• Enforce safety procedures and incident reporting.

Skills

Customer service

Team leadership

Scheduling

Training

Cash handling

Payroll basics

Education

High school diploma

Tools

POS system

Payroll system

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees and coordinating efforts across departments. You will lead by example, manage schedules, handle customer issues, and ensure compliance and merchandising standards.

The role emphasizes developing people, delivering results, and maintaining safety; previous retail leadership and strong customer service are essential for success in a fast-paced environment.