Store Service Leader: Customer Experience & Team Ops

Hy-Vee Inc; Pleasant Hill (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Hy-Vee is seeking an experienced Service Manager to supervise store operations and lead a diverse team across departments. You will oversee scheduling, training, and customer service to ensure a smooth, friendly shopping experience.

You will manage merchandising, compliance, and daily problem resolution while coaching staff to deliver results in a fast-paced retail environment. High school diploma and 2+ years in a related role are preferred.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and ensuring a positive visit.
• Lead by example to maintain positive employee relations and a culture of teamwork.
• Plan, prepare, and adjust work schedules and assign duties across departments.
• Supervise store activities in the Department Manager's absence and perform duties at all levels as needed.
• Ensure high-quality customer service and promptly address issues.
• Train staff on store policies, procedures, and safety guidelines.
• Evaluate performance and make personnel recommendations as needed.
• Enforce safety procedures and maintain a safe work environment; document incidents.
• Order merchandise, verify deliveries, and report discrepancies.
• Oversee ad/promotional displays and ensure product quality and stock levels.
• Compile sales, inventory, and display data for management review.

Skills

Customer service

Scheduling

Team leadership

Merchandising

Safety procedures

Cash handling

Education

High school diploma or equivalent

Two+ years related experience

Job description

Hy-Vee is seeking an experienced Service Manager to supervise store operations and lead a diverse team across departments. You will oversee scheduling, training, and customer service to ensure a smooth, friendly shopping experience.

You will manage merchandising, compliance, and daily problem resolution while coaching staff to deliver results in a fast-paced retail environment. High school diploma and 2+ years in a related role are preferred.