Store Service & Operations Manager

Socket.dev; Maryville (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to supervise store operations and lead a team in delivering top-tier customer service. You will manage schedules, resolve customer issues, oversee merchandising and compliance, and coach staff to achieve performance targets.

Ideal candidates will have strong people skills, a background in retail leadership, and the ability to adapt in a fast-paced environment while maintaining a positive store culture.

Qualifications

• High school diploma or equivalent required.
• 2+ years of related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example, maintain positive employee relations across the store.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store activities across departments when needed and step in as required.
• Address customer issues promptly and professionally to maintain satisfaction.
• Train employees on store policies and procedures and update as needed.
• Evaluate performance and recommend promotions, transfers, or removals.
• Enforce safety procedures and handle accident reports as needed.
• Order merchandise, verify deliveries, and report discrepancies.
• Ensure promotional displays meet store demands and quality standards.
• Analyze sales and inventory reports and understand payroll basics.
• Handle cash registers and transaction services.

Skills

Customer service

Numeracy

People skills

Team leadership

Education

High school diploma

2+ years experience

Job description

Hy-Vee is seeking a Service Manager to supervise store operations and lead a team in delivering top-tier customer service. You will manage schedules, resolve customer issues, oversee merchandising and compliance, and coach staff to achieve performance targets.

Ideal candidates will have strong people skills, a background in retail leadership, and the ability to adapt in a fast-paced environment while maintaining a positive store culture.