Retail Service Manager

hyvee; Rochester (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees, coordinating departments, and delivering prompt, friendly service. You will schedule staffing, manage customer issues, oversee merchandising and compliance, and lead by example in a fast-paced retail environment.

Ideal candidates have strong leadership, customer service skills, and the ability to train staff, enforce safety, and control store operations while maintaining a positive team culture.

Qualifications

• High school diploma or equivalent.
• Two or more years of similar or related work experience preferred.
• Retail leadership experience is a plus.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and addressing needs.
• Lead by example, foster positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign duties and monitor tasks.
• Supervise store activities and assist in the Department Manager's absence.
• Ensure exceptional service and address customer issues professionally.

Skills

Customer service

Staff supervision

Scheduling

Cash handling

Problem solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising employees, coordinating departments, and delivering prompt, friendly service. You will schedule staffing, manage customer issues, oversee merchandising and compliance, and lead by example in a fast-paced retail environment.

Ideal candidates have strong leadership, customer service skills, and the ability to train staff, enforce safety, and control store operations while maintaining a positive team culture.