Store Service Leader - Customer Experience

Hy-Vee, Inc.; Topeka (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager in the Grocery department to supervise staff, ensure prompt and friendly customer service, and coordinate daily store operations.

The role emphasizes leading teams, maintaining a positive customer-focused environment, and upholding company policies and safety procedures. Ideal candidates will have experience in retail leadership, strong communication skills, and a commitment to a high-quality shopping experience for customers.

Qualifications

• High School or equivalent experience.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
• Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
• Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Trains workers in store policies, department procedures, and job duties.

Job description

Hy-Vee, Inc. is seeking a Service Manager in the Grocery department to supervise staff, ensure prompt and friendly customer service, and coordinate daily store operations.

The role emphasizes leading teams, maintaining a positive customer-focused environment, and upholding company policies and safety procedures. Ideal candidates will have experience in retail leadership, strong communication skills, and a commitment to a high-quality shopping experience for customers.