Store Service Leader: Customer Experience & Ops

Hy-Vee, Inc.; Madison (WI); On-site; USD 30,000 - 39,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager in Wisconsin to keep the store running smoothly and to lead a dedicated team across departments.

You will supervise schedules, handle customer issues, and model a culture of service excellence in a fast-paced retail setting. The role emphasizes developing people, ensuring safety and compliance, and delivering results while maintaining a positive, customer-focused store environment.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile.
• Lead by example and maintain positive employee relations, creating an atmosphere of teamwork and accountability throughout the store.
• Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time.
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels.
• Ensure proper customer service throughout the store and address specific customer issues promptly and professionally.
• Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma

2+ years related experience

Job description

Hy-Vee, Inc. is seeking a Service Manager in Wisconsin to keep the store running smoothly and to lead a dedicated team across departments.

You will supervise schedules, handle customer issues, and model a culture of service excellence in a fast-paced retail setting. The role emphasizes developing people, ensuring safety and compliance, and delivering results while maintaining a positive, customer-focused store environment.