Service Manager: Customer Experience Leader

Hy-Vee Inc; West Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, coordinating schedules, handling customer issues, and upholding merchandising and compliance standards.

The role demands strong leadership, excellent customer service, and the ability to train staff on policies and procedures while maintaining a safe work environment in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and teamwork skills.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and addressing needs.
• Lead by example to foster positive employee relations and accountability.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store activities across departments in the Manager's absence.
• Train staff on policies, department procedures, and safety.
• Review performance and recommend promotions or transfers.
• Adhere to Hy-Vee policies and ensure a safe work environment.

Skills

Problem solving

Instruction clarity

Arithmetical accuracy

Customer guidance

Team leadership

Education

High school diploma

Job description

Hy-Vee Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees across departments, coordinating schedules, handling customer issues, and upholding merchandising and compliance standards.

The role demands strong leadership, excellent customer service, and the ability to train staff on policies and procedures while maintaining a safe work environment in a fast-paced retail setting.