Store Service Leader: Elevate Customer Experience

Hy-Vee, Inc.; Altoona (IA); Presencial; USD 2 480 000 - 4 408 000; Tempo integral

Resumo da oferta

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising staff across departments and delivering excellent customer service. You will lead by example, manage schedules, and handle customer issues while ensuring merchandising and compliance.

The role requires a high school diploma or equivalent with 2+ years in related work; experience in retail leadership is a plus. This is a fast-paced, hands-on management position in a retail environment.

Qualificações

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Retail leadership experience is a plus.

Responsabilidades

• Supervise store staff and coordinate activities across departments.
• Plan and adjust work schedules; assign duties and monitor completion.
• Ensure prompt, friendly customer service storewide.
• Train employees on policies and department procedures; provide ongoing education.
• Oversee merchandising, compliance, and store safety procedures.
• Address customer issues professionally and promptly.

Conhecimentos

Customer service

Leadership

Team supervision

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Descrição da oferta de emprego

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising staff across departments and delivering excellent customer service. You will lead by example, manage schedules, and handle customer issues while ensuring merchandising and compliance.

The role requires a high school diploma or equivalent with 2+ years in related work; experience in retail leadership is a plus. This is a fast-paced, hands-on management position in a retail environment.