Retail Service Leader

Hy-Vee, Inc.; Sioux Falls (SD); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to supervise store operations, lead departments, and ensure prompt, friendly service. You will manage schedules, address customer issues, oversee merchandising and compliance, and step in wherever needed to keep the store running smoothly.

The role requires strong leadership, customer service focus, and ability to develop people while delivering results in a fast-paced retail environment.

Qualifications

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to maintain positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign duties and follow up.
• Train staff on store policies, procedures, and safety practices.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and maintain positive employee relations store-wide.
• Plan and adjust work schedules; assign duties; ensure timely completion.
• Oversee activities across departments in the Manager's absence.
• Ensure excellent customer service throughout the store; address issues promptly.
• Train staff on policies and procedures; provide ongoing education.
• Evaluate performance and recommend actions such as promotions or transfers.
• Enforce safety procedures and document incidents as needed.
• Order merchandise, verify deliveries, and report discrepancies.

Skills

Customer service

Leadership

Conflict resolution

Team building

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. is seeking a Service Manager to supervise store operations, lead departments, and ensure prompt, friendly service. You will manage schedules, address customer issues, oversee merchandising and compliance, and step in wherever needed to keep the store running smoothly.

The role requires strong leadership, customer service focus, and ability to develop people while delivering results in a fast-paced retail environment.