Retail Service Leader: Customer Experience & Ops

Hy-Vee, Inc.; Kearney (NE); On-site; USD 28,000 - 41,000; Full time

Job summary

Hy-Vee, Inc. seeks a Service Manager to supervise store employees across departments, drive excellent customer service, and maintain smooth operations. You’ll lead by example, manage schedules, handle issues, and ensure compliance with store policies.

In a fast-paced retail environment, you’ll develop teams, monitor performance, and coordinate merchandising, safety, and payroll basics. The role emphasizes teamwork, accountability, and delivering a friendly experience for every customer.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store
• Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager’s absence, or perform the work necessary at all job levels
• Ensure proper customer service throughout the store and address specific customer issues promptly and professionally
• Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals
• Train and enforce safety procedures to provide a safe and healthy work environment; fill out customer accident forms and first reports of injury as needed
• Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product
• Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands
• Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections
• Review personnel records for completeness and accuracy and understand the basics of the payroll system
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions
• Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise
• Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion
• Adhere to all Hy‑Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Solve practical problems

Arithmetic calculations

Interview & guide customers

Lead and develop team

Education

High school diploma

Two+ years related experience

Job description

Hy-Vee, Inc. seeks a Service Manager to supervise store employees across departments, drive excellent customer service, and maintain smooth operations. You’ll lead by example, manage schedules, handle issues, and ensure compliance with store policies.

In a fast-paced retail environment, you’ll develop teams, monitor performance, and coordinate merchandising, safety, and payroll basics. The role emphasizes teamwork, accountability, and delivering a friendly experience for every customer.