Service Manager: Customer-First Store Leader

Hy-Vee, Inc.; Keokuk (IA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep store operations running smoothly by supervising employees across departments and ensuring prompt, friendly service. You’ll lead by example, manage schedules, and address customer issues while upholding store policies and safety standards.

The role involves training staff, evaluating performance, and coordinating merchandising and compliance to support a fast-paced retail environment. Strong leadership and customer-focus are essential.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and leadership skills required.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and making them feel valued.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; assign duties and monitor completion.
• Supervise activities across departments in the Department Manager's absence.
• Train workers on store policies and procedures with ongoing education.
• Evaluate employee performance and recommend promotions, transfers, or dismissals.
• Enforce safety procedures to maintain a safe and healthy work environment.
• Handle cash registers and various transactions accurately.

Skills

Customer service

Leadership

Team development

Scheduling

Communication

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Cash registers

POS system

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep store operations running smoothly by supervising employees across departments and ensuring prompt, friendly service. You’ll lead by example, manage schedules, and address customer issues while upholding store policies and safety standards.

The role involves training staff, evaluating performance, and coordinating merchandising and compliance to support a fast-paced retail environment. Strong leadership and customer-focus are essential.