Store Service Leader — Customer Experience

Hyvee.io; Des Moines (IA); On-site; USD 28,000 - 44,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to supervise store operations, coordinate departments, and ensure outstanding customer service. You will lead by example, manage schedules, address issues, and uphold merchandising and safety standards across the store.

Ideal candidates have strong retail leadership experience, a focus on developing staff, and a track record of delivering results in a fast-paced environment. This is a full-time, on-site role in Des Moines.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and ensuring a great visit.
• Lead by example with positive employee relations, fostering teamwork and accountability.
• Plan, prepare, and adjust work schedules; assign duties and verify tasks are completed on time.
• Supervise and coordinate store-wide activities in the Department Manager's absence, or perform duties across roles.
• Address customer issues promptly and professionally to maintain service standards.
• Train and educate employees on store policies and procedures; update as needed.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures to maintain a safe work environment and document injuries.

Skills

Customer service

Leadership

Team coordination

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to supervise store operations, coordinate departments, and ensure outstanding customer service. You will lead by example, manage schedules, address issues, and uphold merchandising and safety standards across the store.

Ideal candidates have strong retail leadership experience, a focus on developing staff, and a track record of delivering results in a fast-paced environment. This is a full-time, on-site role in Des Moines.