Store Service & Customer Experience Leader

Hyvee.io; Iowa; On-site; USD 25,000 - 44,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. In this role, you'll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and ensuring a great visit.
• Lead by example and maintain positive employee relations across the store.
• Plan, prepare, and adjust work schedules and assign duties to staff.
• Supervise activities across departments in the Store Director's absence.
• Train staff on store policies and safety procedures; monitor compliance.

Skills

Retail leadership

Scheduling

Customer service

Team development

Education

High school diploma

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. In this role, you'll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing