Retail Service Manager - Team Leader & Customer Champion

Hy-Vee; Des Moines (IA); On-site; USD 25,000 - 39,000; Part time

Job summary

Hy-Vee is seeking a Service Manager in Des Moines, IA to supervise employees, coordinate daily store operations, and ensure exceptional customer service across departments. The role requires leading by example, managing schedules, and addressing customer issues promptly.

The ideal candidate will have 2+ years of related retail experience, strong interpersonal skills, and a commitment to safety and policy adherence in a fast-paced grocery environment.

Qualifications

• High school diploma or equivalent required.
• Two+ years of related experience preferred.

Responsibilities

• Provide prompt, friendly customer service across the store.
• Lead by example and maintain positive employee relations.
• Schedule planning and assignment of duties to staff.
• Supervise departments in manager’s absence and assist with tasks.
• Train employees on store policies and procedures and safety.
• Handle customer issues promptly and professionally.
• Assist with merchandising, inventory, and displays.
• Maintain confidentiality of pricing, reports, and wages.

Skills

Practical problem solving

Arithmetic accuracy

Customer guidance

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager in Des Moines, IA to supervise employees, coordinate daily store operations, and ensure exceptional customer service across departments. The role requires leading by example, managing schedules, and addressing customer issues promptly.

The ideal candidate will have 2+ years of related retail experience, strong interpersonal skills, and a commitment to safety and policy adherence in a fast-paced grocery environment.