Store Service Lead - Customer Experience & Ops (Bilingual)

O'Reilly Auto Enterprises, LLC; McAllen (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts is seeking a dedicated Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and encourages bilingual applicants.

We offer a comprehensive benefits package and opportunities for professional growth. Essential duties include leading customer service for retail and professional customers, ensuring timely processing of orders,

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service in the showroom, ensuring adherence to service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Answer telephones according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently per procedure; use electronic outside purchase order ledger.
• Process returns and exchanges efficiently; issue refunds accurately and stage returned merchandise correctly.
• Invoicing of all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure team adheres to posted work schedule; approvals for changes; clock in/out per policy.
• Perform store opening/closing duties, day-end procedures, money/deposits, bank deposits, security checks, locking doors, arming/disarming alarms, and inspecting delivery vehicles.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Bilingual (Spanish desired)

Job description

O’Reilly Auto Parts is seeking a dedicated Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and encourages bilingual applicants.

We offer a comprehensive benefits package and opportunities for professional growth. Essential duties include leading customer service for retail and professional customers, ensuring timely processing of orders,