Bilingual Retail Service Lead - Customer Experience & Ops

O'Reilly Automotive Stores, Inc.; Folsom (LA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The role includes shift management in the absence of supervisors, with bilingual candidates encouraged to apply.

Essential duties cover leading the team to provide excellent service to retail and professional customers, managing transfers, returns, and invoicing, and ensuring adherence to company policies.

Qualifications

• Strong communication skills required.
• Fluency in multiple languages (Spanish) is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee daily store operations, including opening/closing, cash handling, and safety procedures.
• Ensure timely processing of buy online/ship to store orders, transfers, and returns while maintaining accurate records.

Skills

Strong communication skills

Fluency in multiple languages (Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The role includes shift management in the absence of supervisors, with bilingual candidates encouraged to apply.

Essential duties cover leading the team to provide excellent service to retail and professional customers, managing transfers, returns, and invoicing, and ensuring adherence to company policies.