Bilingual Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; McMinnville (OR); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Paid time off

401k with employer contributions from

Medical, dental, and vision insurance

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift management when needed and bilingual candidates are encouraged to apply.

Responsibilities include leading a team to deliver excellent service to retail and professional customers, supervising service levels in the showroom, handling phone inquiries, and ensuring efficient processing of orders and

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and ensure team executes on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly; contact customers upon shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. The role may assume shift management when needed and bilingual candidates are encouraged to apply.

Responsibilities include leading a team to deliver excellent service to retail and professional customers, supervising service levels in the showroom, handling phone inquiries, and ensuring efficient processing of orders and