Store Sales & Service Leader: Omnichannel Mastery

Michaels; Sunnyvale (CA); On-site; USD 28,240 - 33,751; Full time

Job summary

The Michaels Companies in Sunnyvale, CA seeks a Full-Time Sales Manager to lead a high-performing store team, drive sales and create an engaging customer experience. You will oversee front-end operations, ensure SOP compliance, coach staff, and support omni-channel services including BOPIS and delivery.

Responsibilities include ensuring POS accuracy, managing in-store programs, and promoting loyalty rewards while maintaining brand standards and operational excellence.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead and coach a team to drive sales and customer experience.
• Proficiency with POS and Self-Checkout systems.

Responsibilities

• Lead and coach store team to achieve sales and service KPIs.
• Manage SOPs, brand standards, and operating procedures.
• Provide MOD coverage and maintain floor leadership and service standards.
• Promote loyalty programs and drive omni-channel order fulfillment.

Skills

Retail leadership

Customer service coaching

POS systems

Tools

POS systems

Self-checkout

Job description

The Michaels Companies in Sunnyvale, CA seeks a Full-Time Sales Manager to lead a high-performing store team, drive sales and create an engaging customer experience. You will oversee front-end operations, ensure SOP compliance, coach staff, and support omni-channel services including BOPIS and delivery.

Responsibilities include ensuring POS accuracy, managing in-store programs, and promoting loyalty rewards while maintaining brand standards and operational excellence.