Store Sales Leader - Customer Experience & Growth

Michaels of Canada; Commerce Charter Township (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in DET-COMMERCE TOWNSHIP, MI is seeking a Sales Manager to lead front-end and service operations, champion a high-performing selling culture, and drive strong sales results through coaching and day-to-day execution.

You will oversee SOP adherence, loyalty programs, omni-channel services, and team development, with a focus on delivering excellent customer experiences and achieving key metrics.

Qualifications

• 3+ years retail leadership experience in a store setting.
• Experience coaching teams to deliver strong customer experiences.
• Familiarity with POS and Self-Checkout systems and omni-channel processes.

Responsibilities

• Lead and champion a high-performing selling culture across the store.
• Oversee front-end, service operations, and adherence to SOPs and company programs.
• Coach team to drive conversion, customer satisfaction, and KPIs.
• Provide MOD coverage and maintain floor leadership and service standards.
• Manage loyalty program enrollment, protection plans, and in-store programs.
• Support BOPIS and Same Day Delivery, and oversee Knit & Sew Shop operations.
• Train and develop staff, and uphold asset protection practices.

Skills

Retail leadership

Customer experience

Coaching

Team supervision

POS systems

Self-Checkout

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in DET-COMMERCE TOWNSHIP, MI is seeking a Sales Manager to lead front-end and service operations, champion a high-performing selling culture, and drive strong sales results through coaching and day-to-day execution.

You will oversee SOP adherence, loyalty programs, omni-channel services, and team development, with a focus on delivering excellent customer experiences and achieving key metrics.