Sales & Service Leader - Omni-Channel Retail

Michaels of Canada; Bridgeport (CT); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Employee assistance

Medical coverage

Dental coverage

Vision coverage

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Discount programs

Employee discounts

Job summary

The Michaels Companies Inc. in Bridgeport, CT is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure execution of brand standards and SOPs.

You will champion selling behaviors, manage MOM responsibilities, and coordinate with various departments to optimize omni-channel fulfillment and customer satisfaction.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Lead and manage adherence to SOPs and Company programs to ensure compliance with laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty coverage, maintaining floor leadership and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee in-store programs and events (Balloons, birthday party operations, etc.).
• Promote and enroll customers in the Loyalty Rewards Program to drive retention and repeat visits.
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar experience.
• Support BOPIS and Same Day Delivery for timely order fulfillment and omni-channel service.
• Train, coach, and develop team members through structured onboarding and ongoing skill-building.

Job description

The Michaels Companies Inc. in Bridgeport, CT is seeking a Sales Manager to lead a high-performing selling culture across the store, drive strong sales results, and deliver an engaging customer experience. You will oversee front-end and service operations, coach teams, and ensure execution of brand standards and SOPs.

You will champion selling behaviors, manage MOM responsibilities, and coordinate with various departments to optimize omni-channel fulfillment and customer satisfaction.