Store Sales Leader: Customer Experience & Growth

Michaels of Canada; Chula Vista (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. in Chula Vista, CA is seeking a Sales Manager to lead a high‑performing store team, drive sales, and deliver an engaging customer experience.

You will oversee front-end operations, POS usage, and loyalty program enrollment, while coaching staff to meet KPIs and uphold brand standards. Responsibilities include coaching, scheduling, protecting assets, and ensuring omni-channel fulfillment such as BOPIS and Same Day Delivery.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Strong customer-focused coaching and communication skills.

Responsibilities

• Lead and coach store team to achieve sales and service KPIs.
• Oversee front-end operations and customer experience standards.
• Ensure accurate use of POS and Self-Checkout systems.
• Drive omni-channel services including BOPIS and delivery as applicable.
• Maintain store conditions, assets protection, and compliance.

Skills

Retail leadership

Customer service

Coaching

POS systems

Self-checkout

Tools

POS system

Self-checkout

Job description

The Michaels Companies Inc. in Chula Vista, CA is seeking a Sales Manager to lead a high‑performing store team, drive sales, and deliver an engaging customer experience.

You will oversee front-end operations, POS usage, and loyalty program enrollment, while coaching staff to meet KPIs and uphold brand standards. Responsibilities include coaching, scheduling, protecting assets, and ensuring omni-channel fulfillment such as BOPIS and Same Day Delivery.