Store Sales Leader: Customer Experience & Growth

Michaels Stores; Los Angeles (CA); On-site; USD 57,308,160 - 69,342,873; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in Los Angeles area seeks a Sales Manager to lead front-end and service operations, champion a high‑performing selling culture, and drive strong sales while ensuring brand standards and smooth daily execution.

You will coach teams, manage MOD coverage, and optimize omni-channel services like BOPIS and same‑day delivery, while promoting loyalty programs and protecting assets.

Qualifications

• 3+ years retail leadership experience.
• Experience leading front-end and service operations.
• Ability to coach teams to improve customer experience and KPIs.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Ensure execution of policies and standards, holding team accountable for store conditions and results.
• Model and coach Customer Experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Customer experience

Coaching

Tools

POS systems

Self-Checkout

Job description

The Michaels Companies Inc. in Los Angeles area seeks a Sales Manager to lead front-end and service operations, champion a high‑performing selling culture, and drive strong sales while ensuring brand standards and smooth daily execution.

You will coach teams, manage MOD coverage, and optimize omni-channel services like BOPIS and same‑day delivery, while promoting loyalty programs and protecting assets.