Store Sales & Service Leader

Michaels

Southlake (TX)

On-site

USD 50,000 - 70,000

Full time

6 days ago

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Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels in Southlake, TX is seeking a Sales & Service Manager to lead a high-performing selling culture across the store and drive strong sales results while delivering an engaging customer experience. You will oversee front-end and service operations, coach staff, manage POS, and support omni-channel initiatives like BOPIS and delivery, while ensuring SOP compliance and brand standards.

This role requires at least 3+ years of retail leadership and a proven ability to motivate teams in a

Qualifications

3+ years of retail leadership experience.
Ability to supervise front-end and service operations.
Strong focus on customer experience and selling behaviors.

Responsibilities

Assist Store Manager in adherence to SOPs and Company programs.
Oversee front-end and service operations; maintain store conditions and results.
Model customer experience and selling behaviors to drive conversion and satisfaction.
Provide Manager-on-Duty coverage; ensure floor leadership and service standards.
Ensure accurate use of POS and Self-Checkout systems; support transactions.
Oversee store events and in-store programs; manage loyalty enrollment.
Drive omni-channel service (BOPIS/Same Day Delivery) and protection plans.
Coach and develop team members through onboarding and ongoing training.