Retail Sales Leader & Customer Experience Coach

Michaels Stores; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Tuition assistance

Adoption assistance

Employee discounts

Partner discounts

Job summary

Michaels is seeking a Sales Manager in Plano, TX to lead a high-performing team and deliver an engaging customer experience. You will supervise front-end and service operations, coach staff, and ensure daily execution of SOPs and brand standards across all store activities.

The role emphasizes driving sales KPIs, omni-channel service, and event programs while maintaining asset protection and operational excellence.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and champion a high-performing selling culture to drive sales and customer experience.
• Oversee front-end and service operations; ensure adherence to SOPs and company policies.
• Coach and develop team members; provide MOD coverage and floor leadership.
• Drive omni-channel service with emphasis on BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and MCC/Extend services, boosting customer retention.
• Coordinate with departments for events like balloons and party operations.
• Maintain asset protection practices and safe, compliant store operations.

Skills

Retail leadership

Job description

Michaels is seeking a Sales Manager in Plano, TX to lead a high-performing team and deliver an engaging customer experience. You will supervise front-end and service operations, coach staff, and ensure daily execution of SOPs and brand standards across all store activities.

The role emphasizes driving sales KPIs, omni-channel service, and event programs while maintaining asset protection and operational excellence.