Store Sales & Experience Leader

Michaels of Canada; Southlake (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

medical coverage

dental coverage

vision coverage

Job summary

Michaels in Southlake, TX seeks a Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience across front-end, service, and operations. The role focuses on coaching staff to execute brand standards and achieving store KPIs in a fast-paced environment.

You will manage POS and omni-channel activities (BOPIS, Same Day Delivery), promote loyalty programs, and develop talent through structured onboarding and ongoing training.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and work nights, weekends, and early mornings.

Responsibilities

• Lead and coach store team to achieve KPIs and deliver a best-in-class customer experience.
• Oversee front-end, service operations, and adherence to SOPs and brand standards.
• Promote Loyalty Rewards Program and protection plans; drive customer retention and add-on sales.
• Provide MOD coverage and maintain floor leadership and operational continuity.
• Ensure accurate use of POS and Self-Checkout systems for smooth transactions.

Skills

Retail leadership

Customer service coaching

Operations management

POS systems

Self-checkout systems

Tools

POS software

Self-Checkout systems

Job description

Michaels in Southlake, TX seeks a Sales Manager to lead a high-performing team, drive sales, and deliver an engaging customer experience across front-end, service, and operations. The role focuses on coaching staff to execute brand standards and achieving store KPIs in a fast-paced environment.

You will manage POS and omni-channel activities (BOPIS, Same Day Delivery), promote loyalty programs, and develop talent through structured onboarding and ongoing training.