Retail Sales Manager: Customer Experience Leader

Michaels; Burleson (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Employee assistance program

Medical, dental, vision coverage

Employee discounts

Job summary

Michaels is seeking a Store Sales Manager in Burleson, TX who will lead a high-performing sales team and champion a best-in-class customer experience. You will oversee front-end and service operations, ensure adherence to SOPs, and drive KPIs through coaching, scheduling, and daily execution to maximize store performance.

The role requires 3+ years of retail leadership, strong communication, and a commitment to brand standards.

Qualifications

• 3+ years retail leadership experience.
• Proven ability to coach teams and drive KPIs.
• Strong customer focus and communication skills.

Responsibilities

• Lead and model selling behaviors to drive conversion and satisfaction.
• Ensure SOPs, policies, and store standards are followed by team.
• Oversee front-end and service operations, POS accuracy, and promotions.

Skills

Retail leadership

Customer service

Tools

POS system

Self-checkout

Job description

Michaels is seeking a Store Sales Manager in Burleson, TX who will lead a high-performing sales team and champion a best-in-class customer experience. You will oversee front-end and service operations, ensure adherence to SOPs, and drive KPIs through coaching, scheduling, and daily execution to maximize store performance.

The role requires 3+ years of retail leadership, strong communication, and a commitment to brand standards.