Store Sales Leader — Experience-Driven, Omni-Channel

Michaels; Irving (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

401(k) with company match

Paid time off

Tuition assistance

Job summary

Michaels in Irving, TX is seeking a Retail Sales Manager to lead a high-performing store team, drive sales, and deliver a top-tier customer experience across front-end, service, and operations.

You will coach team members on SOPs, protect assets, and run programs like Loyalty, MCC/Extend services, and omni-channel order fulfillment (BOPIS, Same Day Delivery). The role requires 3+ years of retail leadership and offers full-time hours with competitive base pay and benefits.

Qualifications

• 3+ years retail leadership experience.
• Experience with SOPs and company programs.
• Ability to coach on customer experience and selling behaviors.
• Experience using POS and Self-Checkout systems.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Ensure policies and standards are followed and floor conditions are maintained.
• Model and coach Customer Experience and selling behaviors to drive conversions.
• Provide Manager-on-Duty coverage and maintain store leadership.
• Oversee POS, Self-Checkout, and omni-channel processes (BOPIS, Same Day Delivery).
• Promote Loyalty Rewards Program and protection plans.
• Train and develop team members through onboarding and ongoing coaching.
• Support asset protection and shrink reduction initiatives.

Skills

Retail leadership

Customer service

Team coaching

Operational execution

POS systems

Tools

POS systems

Self-Checkout systems

Job description

Michaels in Irving, TX is seeking a Retail Sales Manager to lead a high-performing store team, drive sales, and deliver a top-tier customer experience across front-end, service, and operations.

You will coach team members on SOPs, protect assets, and run programs like Loyalty, MCC/Extend services, and omni-channel order fulfillment (BOPIS, Same Day Delivery). The role requires 3+ years of retail leadership and offers full-time hours with competitive base pay and benefits.