Store Sales Leader: Customer Experience & Ops

Michaels Stores; Prosper (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in Prosper, TX seeks a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach the team on selling behaviors, uphold brand standards, and ensure daily execution aligns with store KPIs while promoting loyalty programs and protection offerings. The role requires strong leadership in a fast-paced, customer-focused environment.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead front-end and service operations to execute selling behaviors and brand standards.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Drive in-store programs (BOPIS, Same-Day Delivery) and omni-channel service.

Job description

The Michaels Companies Inc. in Prosper, TX seeks a Sales Manager to lead a high-performing selling culture, drive sales results, and deliver an engaging customer experience across front-end and service operations.

You will coach the team on selling behaviors, uphold brand standards, and ensure daily execution aligns with store KPIs while promoting loyalty programs and protection offerings. The role requires strong leadership in a fast-paced, customer-focused environment.