Store Sales & Customer Experience Leader

Michaels; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in the AUS-WESTLAKE, TX area. You will lead a high-performing store team, champion selling culture, and drive KPI results while ensuring exceptional customer experiences across front-end, service, and operations.

Responsibilities include coaching, SOP adherence, MOD coverage, POS utilization, and oversight of store programs like Loyalty and MCC/Extend services, plus omni-channel fulfillment."

Qualifications

• 3+ years of retail leadership experience.
• Experience leading front-end and service operations.
• Ability to lead in a fast-paced store environment.

Responsibilities

• Lead and champion selling culture across the store and drive KPI results.
• Oversee SOPs, policy execution and brand standards compliance.
• Model customer experience and coaching to improve conversion and satisfaction.
• Provide MOD coverage and maintain floor leadership during shifts.
• Ensure effective use of POS and Self-Checkout systems for transactions.
• Oversee in-store programs (Balloons, Loyalty, MCC/Extend) and events.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Coach and develop team members through onboarding and ongoing training.
• Maintain Asset Protection practices and reduce shrink.

Skills

Retail leadership

Customer experience coaching

Team leadership

Sales leadership

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. is seeking a Sales Manager in the AUS-WESTLAKE, TX area. You will lead a high-performing store team, champion selling culture, and drive KPI results while ensuring exceptional customer experiences across front-end, service, and operations.

Responsibilities include coaching, SOP adherence, MOD coverage, POS utilization, and oversight of store programs like Loyalty and MCC/Extend services, plus omni-channel fulfillment."