Store Sales & Service Leader

Michaels; Nashua (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Job summary

Michaels in Nashua, NH is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations to deliver strong sales and an engaging customer experience. You will coach associates, enforce SOPs, manage POS and Self-Checkout, oversee programs like Loyalty Rewards, and ensure omni-channel fulfillment including BOPIS and Same Day Delivery.

The role requires 3+ years of retail leadership, willingness to work nights and weekends, and a

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Experience maintaining brand standards and SOPs.

Responsibilities

• Lead and support store operations to meet sales KPIs.
• Coach team on customer experience and selling behaviors.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Provide Manager-on-Duty coverage and floor leadership.
• Promote Loyalty Rewards Program and protection plans.
• Ensure store compliance with SOPs and company programs.
• Train and develop team members.
• Maintain asset protection and safety standards.

Skills

Retail leadership

Customer service

Staff coaching

POS operation

Loyalty programs

Inventory management

Tools

POS systems

Self-Checkout

Job description

Michaels in Nashua, NH is seeking a Sales Manager to lead a high-performing selling culture across the store, guiding front-end and service operations to deliver strong sales and an engaging customer experience. You will coach associates, enforce SOPs, manage POS and Self-Checkout, oversee programs like Loyalty Rewards, and ensure omni-channel fulfillment including BOPIS and Same Day Delivery.

The role requires 3+ years of retail leadership, willingness to work nights and weekends, and a