Retail Sales Leader – Customer Experience & Ops

Michaels; Nashua (CA); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Descrizione del lavoro

Michaels in Nashua, NH is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coach the team on customer experience, POS usage, and day-to-day execution to meet KPIs while maintaining brand standards.

The role requires strong leadership, coaching, and operational excellence in a fast-paced retail environment, with a focus on delivering an engaging customer experience and sustainable store performance.

Competenze

• 3+ years retail leadership experience.

Mansioni

• Lead store operations and drive sales KPIs.
• Coach team on customer experience and selling behaviors.
• Oversee front-end and service operations and POS accuracy.
• Provide Manager-on-Duty coverage and floor leadership.
• Promote loyalty programs and protection plans where applicable.

Conoscenze

Retail leadership

Strumenti

POS system

Self-Checkout

Descrizione del lavoro

Michaels in Nashua, NH is seeking a Sales Manager to lead a high-performing selling culture and drive strong sales results. You will oversee front-end and service operations, coach the team on customer experience, POS usage, and day-to-day execution to meet KPIs while maintaining brand standards.

The role requires strong leadership, coaching, and operational excellence in a fast-paced retail environment, with a focus on delivering an engaging customer experience and sustainable store performance.