Store Sales Manager: Lead Customer Experience & Growth

Michaels Stores; Taunton (MA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Job summary

Michaels Stores in Taunton, MA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver engaging customer experiences. You will oversee front-end and service operations, coach teams, ensure SOPs and brand standards, manage POS and omni-channel services.

This role requires 3+ years retail leadership and a willingness to work nights, weekends, and early mornings to support store needs. Competitive benefits offered.

Qualifications

• 3+ years retail leadership experience.
• Ability to stand for long periods and move throughout the store.
• Willingness to work nights, weekends and early mornings.

Responsibilities

• Lead store operations and champion SOPs and company programs.
• Model and coach customer experience and selling behaviors.
• Provide Manager-on-Duty coverage and maintain service standards.
• Oversee POS, Self-Checkout, BOPIS and delivery processes.
• Drive loyalty program enrollment and protect assets.

Skills

Leadership

Customer service

Communication

Job description

Michaels Stores in Taunton, MA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver engaging customer experiences. You will oversee front-end and service operations, coach teams, ensure SOPs and brand standards, manage POS and omni-channel services.

This role requires 3+ years retail leadership and a willingness to work nights, weekends, and early mornings to support store needs. Competitive benefits offered.