Retail Sales Manager: Lead Customer Experience & Growth

Michaels; Salem (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

The Michaels Companies, Inc. in Salem, NH is hiring a Retail Sales Manager to lead a high-performing selling culture and oversee front-end and service operations, driving strong sales results and customer satisfaction.

You will coach the team on SOPs, brand standards, and daily execution while ensuring operational continuity. The role requires 3+ years of retail leadership experience and the ability to work in a fast-paced environment, including nights and weekends.

Qualifications

• 3+ years retail leadership experience.
• Ability to manage front-end and service operations.
• Experience coaching and developing store teams.

Responsibilities

• Assist Store Manager in SOP compliance and company programs.
• Lead customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and floor leadership.
• Oversee POS, Self-Checkout, and omni-channel order fulfillment.
• Manage in-store programs and events (e.g., loyalty, balloons, framing).
• Train and develop team members through onboarding and ongoing coaching.
• Support asset protection and safe store operations.

Skills

Retail leadership

Customer service

Team coaching

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies, Inc. in Salem, NH is hiring a Retail Sales Manager to lead a high-performing selling culture and oversee front-end and service operations, driving strong sales results and customer satisfaction.

You will coach the team on SOPs, brand standards, and daily execution while ensuring operational continuity. The role requires 3+ years of retail leadership experience and the ability to work in a fast-paced environment, including nights and weekends.