Store Sales & Experience Leader

Michaels; West Lebanon (NH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in West Lebanon, NH is seeking a Sales Manager to lead a high‑performing store team and deliver exceptional customer experiences.

You will supervise front‑end and service operations, coach staff to meet selling behaviors and brand standards, and drive KPIs through hands‑on leadership and daily execution. You will cover MOD shifts, support POS systems, and participate in omni‑channel services like BOPIS and Same Day Delivery while promoting loyalty programs and

Qualifications

• 3+ years retail leadership experience.
• Strong customer‑focused coaching and communication skills.
• Ability to manage front-end and service operations with SOPs and brand standards.

Responsibilities

• Lead and champion selling culture across the store to drive sales results and customer experience.
• Provide Manager-on-Duty coverage, ensuring floor leadership and service standards.
• Oversee POS, Self-Checkout, and omni-channel services (BOPIS, Same Day Delivery).
• Drive compliance with SOPs, loyalty programs, and protection plan offerings.
• Coach and develop team through onboarding and ongoing skills training.
• Support department leadership and asset protection to reduce shrink.

Skills

Retail leadership

Customer service

Coaching

Store operations

Job description

The Michaels Companies Inc. in West Lebanon, NH is seeking a Sales Manager to lead a high‑performing store team and deliver exceptional customer experiences.

You will supervise front‑end and service operations, coach staff to meet selling behaviors and brand standards, and drive KPIs through hands‑on leadership and daily execution. You will cover MOD shifts, support POS systems, and participate in omni‑channel services like BOPIS and Same Day Delivery while promoting loyalty programs and